Frequently Asked Questions (FAQ)

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  1. Order FAQ

  2. Price-match Policy

  3. About Invicta Stores

  4. Products

  5. Your Account

  6. Security

  7. Payment Options

  8. Shipping & Returns

  9. Warranty & Repair

  10. Swiss Made Invicta Watches

    Your Invicta Stores tracking number will be included in your shipment confirmation email. If you are registered at Invicta Stores Online, simply Sign In with your Username and Password and go directly to the My Orders section. Users who checked out as a guest can not see order information online.
    - If your order contains multiple items, they may ship from different locations. This, many times, may result in multiple tracking numbers or items arriving at different times depending on where they have shipped from.

    - It may take up to 24 hours before your tracking information is available online.
    If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your Invicta Stores order tracking number.
    Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.
    Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within two business days. Once an order has processed, delivery time depends on the chosen shipping method. Please note - orders placed with expedited shipping methods are prioritized however does not include packing/handling time.
    While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.
    Gift Cards can be purchased and redeemed in stores only at this time.
    If you need help locating a Retail Store item, please call our customer service department. We can help source the item for you if you can't find it on our website.
    As a courtesy, we offer a one-time price adjustment in the form of a store credit if an item is reduced within 3 days from the purchase date. The item must be in stock to qualify for the price adjustment. Simply call Customer Care or send an email request for a store credit of the price difference. Items purchased on sale, promo, clearance or which are otherwise excluded by Invicta Stores, in its sole discretion, qualify and the difference of the promotion will be credited. Not applicable to Gift Card purchases or where prohibited by law. Invicta Stores offers many coupons and discounts during various promotional periods. These additional savings are valid on new orders only and must be applied at time of purchase only. Adjustments can not be applied to existing orders. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    Due to the time-sensitive nature of our inventory and extremely low prices both online and in our retail locations, does not offer any price-matching services or guarantees during holiday period of 11-1-2018 to 1-31-2019.
    Some exclusions apply to our coupons and promotions. Our promotional coupons are not applicable to certain sections, categories or brands on our website that already have fixed low prices. Coupons are not applicable to the Liquidation, Service, Watch Wednesday categories, as well as the Glycine products. We reserve the right to expand these exclusions when necessary. Coupons can not be combined.
    International users - Invicta Stores allows international orders. Unfortunately, our international order processing system does not allow further promotional codes or discounts.
    Yes, you may purchase up to 5 units of the same watch per transaction on our website. Our merchandise is not authorized for re-sale; we enforce this policy by limiting online watch purchases to 5 of each watch style per order. If you're interested in volume purchasing, please contact us.
    We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii and more than 50 countries around the world.

About Invicta Stores

  • Who are you? is the official website of Invicta Stores, the one and only official source for Invicta products in the U.S.A. We offer expertly crafted Invicta timepieces, Italian-made eyewear & exclusive accessories for men and women.
  • Where can I find a store?
    Check out our Store Locator. We currently have dozens of stores throughout the Eastern United States and Puerto Rico. Our stores carry an incredibly wide selection of timepieces and accessories with the added benefits of personal shopping support, trying on our products in person, on-site watch band sizing and much more. Hours and stock vary by location. Customer service doesn't.
  • Can I work in an Invicta Store?
    We're always looking for talented individuals to join our fast-growing team. If you're passionate about Invicta watches and extraordinary customer service, then send your credentials and contact information to [email protected] Or, you can check our current store employee openings at or LinkedIn.


  • How do I pick the right timepiece?
    Selecting a watch is a very personal choice. Among the most important considerations are formal versus modern, color, band material or size. Many of our most dedicated Invicta collectors seek out timepieces based on unique automatic movements, exclusive or rare numbered collections, and bold styles.
  • How do I size my watch?
    We are pleased to offer free band sizing adjustments for Invicta watches purchased at any of our official Invicta Stores and In regions not within a convenient distance to one of our stores, most jewelers or watch repair vendors can adjust your timepieces to the perfect fit. You can also make adjustments yourself with a basic watch sizing toolkit if you are comfortable with removing small pins and links.
  • How should I care for my watch?
    We hope you enjoy your new timepiece and take the time to read the care instructions to ensure its precise operation and longevity. By doing so, you will help give it a long life and keep it operating at the high quality standards by which it was crafted. Since many Invicta timepieces have been tested for water resistance, one of the most common watch case reminders we offer is to always close the crown tightly after setting the time. We also recommend carefully cleaning your timepiece as necessary as well as having it inspected annually by a certified watchmaker to ensure the gaskets are in proper condition.

Your Account

  • Why should I create an account on
    Creating an account with your preferred email address will give you convenient access to create a wishlist, track your purchases and stay connected with Invicta Stores for future promotions and product announcements.
  • What happens if I forget my password?
    Go to the My Account or Log In page and click on the "Forgot Your Password" link. Follow the instructions to reset or retrieve your current password using the email address you registered with.


  • uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. SSL technology is used throughout our site to keep your personal information safe and out of malicious hands.

Payment Options

  • What credit cards do you accept?
    We accept all major credit cards. orders can be paid by Visa, American Express, Mastercard or Discover cards. takes privacy and security (yours and ours) extremely seriously. We use Bolt as our secure checkout partner to ensure your safety and a fast, simple checkout process. Bolt is the industry leader focused on optimizing the checkout process, making your experience at easier, faster and above all, safer. Your information is encrypted using the highest 128-bit SSL data standards and most complex security protocols available today. Shop knowing your information is secure and checkout is safe at

    We also accept Paypal, one of the most trusted names in online shopping. Anyone with a Paypal account can check out on our site and pay with their stored payment information safely and securely.

  • Do you charge sales tax?

    As an ecommerce store we are required to collect sales tax from buyers in states where a retail store of our business is established. Please reach out to us if you have any other questions or concerns. 1-844-468-4282

  • What Is The Invicta Card?
    Invicta Stores throughout the country and online offer customers the opportunity to apply for an Invicta Card, which entitles them to special financing options as well as exclusive offers. Click here for more information on the Invicta Card.

Shipping & Returns

  • What does shipping cost? offers free ground shipping on orders over $99.00. We also offer customers the opportunity to upgrade to expedited shipping of any order for a small fee, allowing two day or next day delivery via FedEx. All orders over $500 or with an apt/suite # will require a Signature.
  • When will I get my order?
    All confirmed orders will be packaged and shipped within two business days and the tracking number will be sent to the registered email address and available in the My Account section. FedEx Ground packages typically arrive within 3 to 5 business days after shipment.
  • What is your return policy?

    If you are not 100% satisfied with your purchase, offers a full refund or exchange for all qualified returns made within 30 days of purchase. Due to the different promotions, we offer in the stores we only offer exchanges or store credit for products purchased at our retail stores. Retail store purchases must be returned at one of our retail locations and cannot be returned to Purchases made online at are completely separate from the retail store transactions and have a different return policy.

    Due to the different promotions we offer in the stores we only offer exchanges or store credit for products purchased at our retail stores. Retail store purchases must be returned at one of our retail locations and cannot be returned to Purchases made online at are completely separate from the retail store transactions and have a different return policy.

    Qualifying items purchased from must be returned in new condition (not worn, sized or otherwise modified) with proof of purchase. Refunds will be issued to the original form of payment for online purchases. Clearance products, repair services, warranties, and gift cards are non-refundable.

    Customers can request a return easily here. Your credit will be processed as soon as we receive the product and it has been inspected. Please take care not to return orders that have been worn, adjusted or sized. We can not issue a credit for their return.

Warranty & Repair

  • What does the warranty cover?
    Timepieces purchased from Invicta Stores are covered by a comprehensive three-year warranty from the date of purchase. This warranty covers repairs due to failure or breakdown of the movement and all its components, as well as the crown, dial, markers, hands and water-resistant pressure. It does not cover scratches to the crystal, case, metal band, leather, microfiber, or rubber straps or any damage that results from normal wear and tear. Details
  • How do I request a repair?
    As a benefit to our customers, we accept any Invicta watch for repair at brick and mortar Invicta Store locations. Please have your warranty card and receipt available, if applicable for warranty coverage. A typical repair timeline is 90 days from the date of that analysis, as timepieces often must be shipped to the master craftsmen who originally created it for the best repair quality. Any costs incurred for non-warranty repairs will be communicated for approval before work is completed. If you prefer to manage the repair request process yourself or are not near a store, you can find out more about how to proceed here.

Do I have a Swiss Made Invicta?

  • Do I have a Swiss Made Invicta?
    The Swiss government's quality standards in watch manufacturing have turned "Swiss Made" into one of the most sought-after signs of high quality timepieces. A change to Swiss law in January 2017 increased the standards requiring 60% of the watch value and components to be from Switzerland, and while many recent and upcoming Invicta styles carry this badge of honor, unfortunately, select Invicta watch styles do not meet the new standard. While these select styles were originally designed and photographed with a "Swiss Made" at the 6-o-clock position on the dial, timepieces carrying the same model number manufactured after January 1, 2017 will now no longer have that text. We do offer many true Swiss Made styles, and many more to come, that comply with the new stringent standards. offers a return or exchange on qualifying styles within 30 days of purchase.