Here at Invicta Stores, we want you to feel like every order is the perfect fit and that it’s exactly what you wanted. If it’s not right, we want to fix it and make you happy.
RETURNS WITHIN THE U.S.
Invictastores.com will accept your return for items which have not been worn or have not been altered within 14 days of delivery.
Returns received after the 14 days of delivery and/or with any visible wear or alteration will be charged a 40% restocking fee which will be deducted from your total refund. All original product packaging, including boxes, UPCs, bags, or any items used to wrap and protect the item should be returned. Items must have original tags, labels, and/or any accompanying materials in the state that they were originally included.
If your item is damaged or defective, these exceptions will not apply. In this case, we will work with you to find the best solution.
Please notify us within 3 business days of delivery if you received an item(s) incorrect, damaged, or missing from the order. "Final Sale" items are NOT eligible for return.
All eligible returns are refunded as an Invicta Stores Gift Card that can be applied towards any future purchase. Gift Cards do NOT expire.
To process your return online, visit the Orders & Returns page. Please note that it is at the discretion of Invicta Stores to issue a pre-paid return label. Should any type of fraud or unlawful behavior be detected, we reserve the right to decline the return.
You can also reach out to our team at any time for additional help with this process:
BUY ONE, GET ONE (BOGO) PROMOTION
With our Buy One, Get One (BOGO) promotion, customers can purchase eligible items under the promotional terms and receive the applicable promotional discount on the second item.
What happens if I return one of the watches purchased under the BOGO promotion?
Only the paid watch purchased as part of the BOGO promotion is eligible for return. The free promotional watch is not eligible for return or refund.
If the paid watch is returned, the refund will be calculated based on 50% of the price paid for that watch, subject to all applicable return policy fees and restrictions.
All eligible returns are refunded as an Invicta Stores Gift Card that can be applied towards any future purchase. Gift Cards do NOT expire.
FINAL SALE
All ordered items will be considered final sale 30 days after the delivery date and are not returnable thereafter. In addition, all items marked as final sale are not returnable. Final sale items include but are not limited to Gift Cards, Fragrances, Limited First Edition watches (identified by an N1 suffix in the item number and "1 of x" on the caseback), Unique Anthology watches and renewed watches. We will not issue refunds or credit on final sale items.
REFUND OPTIONS
All eligible returns are refunded as an Invicta Stores Gift Card. Any shipping fees will be deducted from your refund.
WHEN WILL I RECEIVE MY REFUND?
Gift Cards will process within 3-5 business days. You will receive a confirmation via email as soon as the process is completed.
CAN I RETURN MY ONLINE PURCHASE IN STORE?
You may return any eligible item purchased on InvictaStores.com to any one of our official retail locations (visit our store locator to find one near of you).
To return an online purchase in-store, you must first contact our Customer Service department via email at [email protected] or via phone at 1 (844) 468-4282 to request the store location of your choice. Your customer service representative will email you a Return Merchandise Authorization (RMA) label and form listing the item(s) you will be returning. Both the label and form need to be printed and brought to the store to complete the return. Visit your selected store and return your item to an associate. They will issue you a full refund in the form of a gift card.
- Your gift card can be used at any Invicta Stores retail location or online.
- It will never expire
*Online items listed as Final Sale are not eligible for in-store or online returns.
RETURNS OUTSIDE THE U.S.
Returns or exchanges cannot be facilitated due to the complexities of international shipping.
