Shipping and Returns

Shipping offers free ground shipping on orders over $99.00. No promo code required just select Basic Ground Shipping during checkout. If an expedited shipping method is chosen (i.e 2nd Day Shipping or Overnight Shipping) the stated shipping and handling fees will apply. does not currently ship to APO / FPO military or PO Box addresses due to item and carrier restrictions. Sales Tax is not included in total minimum purchase requirement calculation. Offer is subject to change without notice.

Below is a breakdown of our shipping rates:

 Shipping Method  Cost  Estimated transit time 
 FedEx Ground   Free Shipping on orders over $99.00
3 to 5 business days (excludes weekends)
 FedEx 2nd Day   $29 2 business days 
 FedEx Overnight   $59 1 business day 

International Shipping ships to over 50 countries worldwide. After shopping, please choose the "Shipping Outside the US" international shipping option at checkout. Your payment for the purchase is processed securely by Bongo International. Bongo employs industry-leading encryption and fraud prevention tools. You'll receive a follow up with a confirmation email every time you purchase. Your financial information is never divulged to anyone, not even to your merchant. Shipping costs are clearly identified before checkout, however, there may be additional duties or taxes the customer is responsible for that the destination country requires payment on before delivery. Bongo gives an uplifted rate from FCB (FedEx Cross Border). This rate is in line to what banks charge as well as foreign exchange currency rates (AKA an exchange kiosk found at airports). This uplift is done to avoid any foreign transaction fees from their credit card company and to make the whole experience easier for the customer as well. The rate will not be a direct conversion because of the currency uplift.

Preparing for shipment

Our team will pack your order within two business days, taking care to protect all items securely in the appropriate packing materials. We also utilize recycled materials wherever possible to eliminate environmental impact.

The order tracking number will be sent to the registered email address and available in the My Account section. FedEx Ground packages typically arrive within 3 to 5 business days after shipment and expedited orders are guaranteed to arrive within the stated delivery timeframe after shipment.

We make returns easy

If you are not 100% satisfied with your purchase, now offers a full refund or exchange for all qualified returns made within 30 days of upon receipt of the item. All returns are monitored and we may reserve the right to limit prepaid return labels for orders. Returns after 30 days are subject to a 20% restocking fee. Purchases become final sales after 60 days from confirmed delivery date and are no longer eligible for return or refund. Qualifying items must be returned in new condition (not worn, sized or otherwise modified) with proof of purchase. Refunds will be issued to the original form of payment for online purchases within 5-7 business days upon receipt of order (excluding shipping charges). Final sale, repair services, warranties, and gift cards are non-refundable. Customers can email [email protected] to request a free return shipping label and we will respond promptly. Your credit will be processed as soon as we receive the qualified return. Please take care not to return orders that have been worn, adjusted or sized because we can not resell used products or issue a credit for their return. If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact [email protected] within 5 days of receipt of your shipment to make the necessary corrections.

Fragrance Return Policy

Please test the fragrance from the sample provided with the order. In the event that you are not satisfied with your fragrance, please return unopened and unused merchandise in its original condition within 30 days for a full refund.