EU Legal Guarantee
For customers in the EU, Iceland, Liechtenstein & Norway
When you shop with us from the European Economic Area, you're protected by a minimum 2-year legal guarantee on every purchase, at no extra cost.
Official EU notice · View full size
Your rights at a glance
2 years
Minimum protection
If your product is faulty or not as described, you're covered for at least 2 years from delivery.
Free
Repair or replacement
We'll repair or replace the faulty item free of charge.
Refund
Or price reduction
In some cases, you may be entitled to a price reduction or a full refund instead.
How to make a claim
Contact us
Reach our customer service team as soon as you notice the issue.
Share your details
Include your order number and a short description of the problem.
We take it from there
Our team will guide you through the next steps.
Your legal guarantee and our warranty
This legal guarantee applies in addition to any manufacturer's warranty that comes with your product. Our warranty does not replace or limit your legal rights.
