Frequently Asked Questions (FAQ)
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- Who are you?
InvictaStores.com is the official website of Invicta Stores, the one and only official source for Invicta products in the U.S.A. We offer expertly crafted Invicta timepieces, Italian-made eyewear & exclusive accessories for men and women.
- Where can I find a store?
Check out our Store Locator. We currently have 14 stores throughout the Eastern United States and Puerto Rico. Our stores carry an incredibly wide selection of timepieces and accessories with the added benefits of personal shopping support, trying on our products in person, on-site watch band sizing and much more. Hours and stock vary by location. Customer service doesn't.
- How do I pick the right timepiece?
Selecting a watch is a very personal choice. Among the most important considerations are formal versus modern, color, band material or size. Many of our most dedicated Invicta collectors seek out timepieces based on unique automatic movements, exclusive or rare numbered collections, and bold styles.
- How do I size my watch?
We are pleased to offer free band sizing adjustments for Invicta watches purchased at any of our official Invicta Stores and invictastores.com. In regions not within a convenient distance to one of our stores, most jewelers or watch repair vendors can adjust your timepieces to the perfect fit. You can also make adjustments yourself with a basic watch sizing toolkit if you are comfortable with removing small pins and links.
- How should I care for my watch?
We hope you enjoy your new timepiece and take the time to read the care instructions to ensure its precise operation and longevity. By doing so, you will help give it a long life and keep it operating at the high quality standards by which it was crafted. Since many Invicta timepieces have been tested for water resistance, one of the most common watch case reminders we offer is to always close the crown tightly after setting the time. We also recommend carefully cleaning your timepiece as necessary as well as having it inspected annually by a certified watchmaker to ensure the gaskets are in proper condition.
- Why should I create an account on InvictaStores.com?
Creating an account with your preferred email address will give you convenient access to create a wishlist, track your purchases and stay connected with Invicta Stores for future promotions and product announcements.
- What happens if I forget my password?
Go to the My Account or Log In page and click on the "Forgot Your Password" link. Follow the instructions to reset or retrieve your current password using the email address you registered with.
- What credit cards do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. In addition, we offer quick and easy checkout options with the most popular online payment methods including PayPal and Amazon Payments.
- What about the Invicta Card?
Invicta Stores throughout the country offer customers the opportunity to apply for an Invicta Card, which entitles them to no-interest financing options as well as exclusive discounts. At this time we are developing the opportunity to apply for and pay with the Invicta Card directly on InvictaStores.com. In the meantime, existing cardmembers can still use their card and enjoy the same great benefits as always at our brick and mortar locations.
- What does shipping cost?
InvictaStores.com offers free ground shipping on every order with no minimum purchase. We also offer customers the opportunity to upgrade to expedited shipping of any order for a small fee, allowing two day or next day delivery via FedEx.
- When will I get my order?
All confirmed orders will be packaged and shipped within two business days and the tracking number will be sent to the registered email address and available in the My Account section. FedEx Ground packages typically arrive within 3 to 5 business days after shipment.
- What is your return policy?
We offer customers 30 days to return a purchase for store credit or an exchange. At this time we do not offer cash back or refunds back to credit or debit cards. Products eligible for return or exchange must be in original condition and cannot have any modifications such as sizing or watchband adjustments.
- What does the warranty cover?
Timepieces purchased from Invicta Stores are covered by a comprehensive five year warranty from the date of purchase. This warranty covers repairs due to failure or breakdown of the movement and all its components, as well as the crown, dial, markers, hands and water resistant pressure. It does not cover scratches to the crystal, case, metal band, leather, microfiber, or rubber straps or any damage that results from normal wear and tear.
- How do I request a repair?
As a benefit to our customers, we can now accept any Invicta watch for repair at brick and mortar Invicta Store locations. Please have your warranty card and receipt available, if applicable for warranty coverage. We will then manage the repair process and tracking on your behalf and reach out to you directly when an expert has analyzed the repair needs. A typical repair timeline is 90 days from the date of that analysis, as timepieces often must be shipped to the master craftsmen who originally created it for the best repair quality. Any costs incurred for non-warranty repairs will be communicated for approval before work is completed. If you prefer to manage the repair request process yourself or are not near a store, you can find out more about how to proceed at invictawatch.com/service-warranty.